Which Shipping Company do you work with?
Your orders from our internet store are delivered to you with the assurance of negotiated Shipping Company.
Are there any deliveries on official holidays?
Shipping Companies do not deliver on official holidays.
Where are my products being shipped from?
The products you bought from UP&FIT virtual store are shipped from the logistics warehouse in Istanbul. .
How can I find out if my order is shipped?
When your order is shipped, we will direct you a confirmation sms. You can follow your courier on your account
What happens if I am not on the address during the delivery of the order?
If your order couldn't be delivered to you because you were not on the address, Shipping company does not make a second visit. In this case you are required to visit the branch where your courier is located and have your courier delivered..
How can I find out the delivery date of my product?
When your order is shipped, we will direct you a confirmation email. You can follow your courier on negotiated shipment company with the tracking number written in this email..
Should I receive delivery when the package is damaged?
You should not take out the damaged incoming packages, and you must get the cargo officer take the minutes that the package is damaged. You can then contact our customer service regarding your order.